Nov 24, 2022 | Blog, Order Automation
Contact Centre in 2023 is going to be one of the toughest departments to recruit for, and statistics show just that. Attrition in the UK industry – the rate at which people leave their jobs every year – has been above 20% on average for almost two decades. However,...
Nov 17, 2022 | Blog, Order Automation
This year is one of the hardest for the FMCG industry, and 2023 might be the same – inflation, energy crisis and tight market competition – and current survey results reflect that. Of those surveyed, 52% reported an increase in cost per product in 2021,...
Nov 10, 2022 | Blog, Data Management, Order Automation
When we communicate with our potential clients, they always ask this one question, “My Customer Service team is too small. They cannot provide a sufficient level of support to our wide client base. What to do?”. And we get it. Previous years of the crisis changed the...
Nov 3, 2022 | Blog, Data Management, Order Automation
In consumer research conducted during the summer of 2022, 63% experienced shortages of some food and groceries in-store or online. With the Food and Drink industry under constant threat from global situations such as the COVID-19 pandemic and Brexit, how can supply...
Oct 26, 2022 | Blog, Data Management, Order Automation
Rising costs, inflation and financial crisis. All of these are currently attacking the FMCG sector, and Office for National Statistics (1) found out just that – only 3% of food and beverage businesses reported they had not been affected by price rises, compared...
Oct 19, 2022 | Blog, Data Management, Order Automation
Imagine this, you’re receiving a call from your customer about their latest order. They ask a fairly standard question, “Where is my order at the moment?”. Now, as a Customer Service Representative in FMCG, you usually have this one option: – to share the order...
