Contact Centre. Make It More Desirable in 2023

Contact Centre. Make It More Desirable in 2023

Contact Centre in 2023 is going to be one of the toughest departments to recruit for, and statistics show just that. Attrition in the UK industry – the rate at which people leave their jobs every year – has been above 20% on average for almost two decades. However,...
How to Cope with Inflation in the FMCG in 2023

How to Cope with Inflation in the FMCG in 2023

This year is one of the hardest for the FMCG industry, and 2023 might be the same – inflation, energy crisis and tight market competition – and current survey results reflect that. Of those surveyed, 52% reported an increase in cost per product in 2021,...
3 FMCG Threats in 2023

3 FMCG Threats in 2023

In consumer research conducted during the summer of 2022, 63% experienced shortages of some food and groceries in-store or online. With the Food and Drink industry under constant threat from global situations such as the COVID-19 pandemic and Brexit, how can supply...
Find Out Lost Sales Orders In FMCG

Find Out Lost Sales Orders In FMCG

Rising costs, inflation and financial crisis. All of these are currently attacking the FMCG sector, and Office for National Statistics (1) found out just that – only 3% of food and beverage businesses reported they had not been affected by price rises, compared...
FMCG Distribution Trends in 2023

FMCG Distribution Trends in 2023

Imagine this, you’re receiving a call from your customer about their latest order. They ask a fairly standard question, “Where is my order at the moment?”. Now, as a Customer Service Representative in FMCG, you usually have this one option: – to share the order...