3 Ways to Improve Customer Service with RPA in Food & Beverage

improve customer rate with automation

RPA, OMS and Procure Wizard are essential aspects of a customer service team in the Food and Beverage industry. Discover 3 ways to use them in your processes to streamline tasks and improve overall customer satisfaction!

3 Ways to Improve Customer Service with RPA

Robotic Process Automation (RPA) is currently a hot topic in the Food and Beverage industry. However, many manufacturers are still resistant to the actual need for it. Some believe they are better off without it, while others have implemented too many systems, exhausting their IT teams. This is why it’s essential to have a system in place before embarking on your automation journey.

However, before we go any further, let’s clarify what Robotic Process Automation (RPA) stands for.

Robotic Process Automation is a term that is used to refer to a software tool that is developed to either partially or fully automate a routine task that is normally completed by a human.

RPA is used to automate tasks that are rule-based and repetitive such as data re-entry from one system to another. The software bot tends to imitate the action that would have been completed by a human.

In this article, we will guide you through the benefits of Robotic Process Automation (RPA) in the Food and Beverage industry, and show you how automating one department can improve your overall company’s profile.

Today we will talk about customer service and how we uncovered the possibility of RPA to improve your customer service team and skyrocket your customer satisfaction rate.

Now, why should you consider automating processes in your customer service team? From our research, we found out that 74% of companies in the Food and Beverage industry have no automation in the customer service department. However, they still have lost order emails, limited resources to fill in order forms, and a lack of stock and delivery information.


Let’s check 3 ways to improve customer service with RPA:

  1. All orders are in one place
  2. Free up your customer service team
  3. Deliver orders on time
ways to streamline customer service with RPA

All orders are in one place

3 Ways to Improve Customer Service with RPA

Managing food and beverage orders can be a daunting task, especially when dealing with multiple emails and scattered information. With Robotic Process Automation (RPA), however, you can streamline this process and ensure that all information regarding orders is stored in one place. This not only saves time but also minimises the risk of lost emails or misplaced information.

One way to achieve this is through the use of order management systems (OMS), especially with a Procure Wizard plug-in. OMS allows your customer service team to easily automate and manage all orders coming from an inbox and Procure Wizard directly into your ERP. This capability not only improves efficiency but also enhances the customer experience, as your team can quickly and accurately respond to any inquiries regarding orders.

Check how our customer, Vegetarian Express, saves valuable time by reducing manual order keying with AllSop Order Management Solution.

Moreover, all emails related to orders are automatically logged into a dashboard, making it easier for your team to keep track of all communication. This RPA tool frees up your team to perform more valuable tasks, such as providing personalised support to customers and developing new strategies to improve the customer journey.

Order Management System with a Procure Wizard plug-in is particularly beneficial for remote teams, as it enables independent work and ensures that all necessary information on orders is readily available. Even if some team members are on vacation or taking time off, the OMS makes it easy for others to pick up where they left off and manage orders seamlessly.

Free up your customer service team

3 Ways to Improve Customer Service with RPA

Processing orders manually can be a time-consuming task for your team, especially when email and Procure Wizard order forms contain 50 to 100 lines.

Our research shows that on average, it takes an entire day to manually input all the required information.

However, if your orders are collected automatically, your team will have more time to cover other tasks and provide high-level service to your customers. This means that they can invest more time and effort in improving customer satisfaction, building strong relationships with clients, and creating better customer experience strategies for your Food and Beverage business.

In addition, freeing up your team’s time can lead to a more relaxed and less stressed work environment, which can increase productivity and overall morale. With automated order processing, your team can work more efficiently and effectively, resulting in better performance and greater success.

what is order management, examples of order management

Deliver orders on time

3 Ways to Improve Customer Service with RPA

How many times have you seen the Food and Beverage’s marketing messages that promise next-day delivery if you order by 13:00, only to find out it never works? We know of at least a few examples! But we also know the reason behind it.

The order email was opened too late.

With Robotic Process Automation (RPA), you can forget about this issue. Let us show you how it works!

In a nutshell, Allsop’s RPA tool helps to bring all information from the customer service team’s archives into the automated dashboard. As soon as you receive an email or Procure Wizard order, the software will automatically check it, identify products that can or cannot be delivered, estimate the delivery date and flag any issues that the order might have.

This leads the customer service team to deal only with the exceptions and issues the system identifies, giving them more time to work on valuable tasks. If there are no issues, the automation software creates a CSV (Comma Separated Values) file, which is then used by your ERP System to upload the order without any manual work.


In conclusion, Robotic Process Automation (RPA) can greatly benefit your Food and Beverage business, especially when it comes to improving customer service. Automating processes in the customer service team can help keep all orders in one place (both from an inbox and Procure Wizard), free up the team’s time, and ensure timely delivery of orders. By embracing RPA, you can meet the changing market requirements and improve your overall profile. Don’t be left behind – start your Robotic Process Automation (RPA) journey today!

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