The Power of Order Management


45% of work activities could be automated with the existing technology. However, how exactly can your team benefit from Order Management?

The Power of Order Management

In today’s fast-paced business landscape, automation has become a game-changer for organisations looking to streamline their operations and stay ahead of the competition.

According to McKinsey, a staggering 45% of work activities could be automated using existing technology.

However, when it comes to automating processes in customer service, opinions are divided. While some see it as a cost-saving measure, others fear it may lead to job cuts. It is crucial for company officials to highlight the positive aspects of automation and emphasise how new technologies can enhance employees’ day-to-day tasks.

In this article, we will explore how automation can significantly improve order processes and enhance the overall working life of employees. By leveraging the power of order management software, businesses can effectively address repetitive and manual tasks, optimise operational efficiency, and elevate customer satisfaction.


3 Ways to Utilise The Power of Order Management:

  1. Reduce Repetitive Tasks for Enhanced Productivity
  2. Identify Automation Opportunities in Customer Service
  3. Unlock Time for High-Value Work

Reduce Repetitive Tasks for Enhanced Productivity

The Power of Order Management

For most consumers, the customer service team serves as the initial point of contact with a company. However, over 40% of employees in this department spend a significant portion of their workweek on manual, repetitive tasks. Tasks like email management, data collection, and data entry consume valuable time and hinder productivity.

By automating order processes with an order management solution, businesses can minimise errors associated with manual data collection and free up their team members to focus on more meaningful customer interactions. This, in turn, leads to higher customer satisfaction rates.

Identify Automation Opportunities in Customer Service

The Power of Order Management

As awareness about automation grows among customer service teams, employees are increasingly recognising its potential to improve their working lives. In fact, statistics indicate that nearly 70% of workers believe the greatest opportunity for automation lies in reducing time wasted on repetitive tasks.

But what specific tasks can be automated to drive efficiency? At Allsop Software, we have identified three key areas that often impede productive work for our clients:

Data Collection: With the implementation of an order management software, manual data entry becomes a thing of the past. Businesses can now rely on automated data collection processes, ensuring order accuracy and eliminating the need for time-consuming manual entry.

Updates: By leveraging automation solutions, customer service teams can significantly reduce the time wasted on requesting updates and other relevant information. Automated systems can seamlessly fetch the required data, allowing employees to focus on more critical tasks.

Approvals: Collecting approvals and confirmations can be a time-consuming process. However, with the right automation solution in place, businesses can streamline approval workflows and improve overall efficiency.

Unlock Time for High-Value Work

The Power of Order Management

When repetitive tasks are automated, customer service teams gain valuable time to engage with customers on a deeper level and tackle more complex tasks. Studies have shown that nearly 60% of employees estimate they could save six or more hours a week if the repetitive aspects of their jobs were automated. This newfound time can be dedicated to building stronger customer relationships, resolving complex issues, and driving innovation within the organisation.

At Allsop Software, we have developed the Order Management Solution, a comprehensive software designed to eliminate manual repetitive processes and initiate workflow automation. By implementing our solution, businesses have witnessed a quantum leap in customer satisfaction.

One of our clients attested to the benefits of our software, stating, “With the Order Management Solution implemented, we have already noticed remarkable improvements for our customers. Working closely with Allsop Software, we have been able to build on our initial requirements and develop a solution that supports us going forward.”


The Power of Order Management

The adoption of order management software and automation in customer service processes brings immense benefits to businesses. By reducing repetitive tasks, identifying automation opportunities, and unlocking time for high-value work, companies can enhance operational efficiency, elevate customer satisfaction, and empower their employees to focus on tasks that truly matter. Embracing automation is no longer a luxury but a necessity in today’s competitive landscape.

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