Nov 10, 2022 | Blog, Data Management, Order Automation
When we communicate with our potential clients, they always ask this one question, “My Customer Service team is too small. They cannot provide a sufficient level of support to our wide client base. What to do?”. And we get it. Previous years of the crisis changed the...
Nov 3, 2022 | Blog, Data Management, Order Automation
In consumer research conducted during the summer of 2022, 63% experienced shortages of some food and groceries in-store or online. With the Food and Drink industry under constant threat from global situations such as the COVID-19 pandemic and Brexit, how can supply...
Oct 26, 2022 | Blog, Data Management, Order Automation
Rising costs, inflation and financial crisis. All of these are currently attacking the FMCG sector, and Office for National Statistics (1) found out just that – only 3% of food and beverage businesses reported they had not been affected by price rises, compared...
Oct 19, 2022 | Blog, Data Management, Order Automation
Imagine this, you’re receiving a call from your customer about their latest order. They ask a fairly standard question, “Where is my order at the moment?”. Now, as a Customer Service Representative in FMCG, you usually have this one option: – to share the order...
Oct 6, 2022 | Blog, Data Management, Order Automation
Customer Service is not about prioritising your customer, it’s about hearing them. When times are good, companies worry less about their Customer Service Satisfaction rate because they still have a good number of new clients, and there will always be someone who is...
Sep 29, 2022 | Blog, Data Management, Order Automation
Digital Transformation is evolving daily. What was modern and new yesterday became essential in today’s setting. Therefore, there are several trends your business should be aware of if your goal for 2023 is to be a leader in your market or if you want to...
