According to McKinsey, 45% of work activities could be automated with the existing technology.
However, when the conversation regarding automation of processes in Customer Service arises, it divides the team into two groups. Some believe it is a great way to reduce business costs others assume it will cut employee positions.
One thing is certain company officials should showcase positive aspects of automation and ensure that new technologies will only help employees in their day-to-day tasks.
Let’s take a look at how automation can improve order processes and make the working life of employees better.
1. Reduce repetitive, manual tasks
For most consumers, the customer service team is the first point of contact with your company. That being said, over 40% of employees in this department spend at least a quarter of their workweek on manual, repetitive tasks, with email, data collection, and data entry occupying the most time.
Therefore, automate order processes, and you will notice fewer issues with errors in the manually collected data. Consequently, your team will have enough time to communicate with customers, which will lead to a higher customer satisfaction rate.
2. Opportunities for automation
In 2022 most of the employees in the Customer Service teams aware of automation and how it can improve their working life. For example, statistics show that nearly 70% of workers say the biggest opportunity of automation lies in reducing time wasted on repetitive work.
You might wonder which repetitive tasks you can automate? At Allsop, we identify 3 main groups of tasks that stifle productive work for our clients:
- Data collection: with an order automation solution, you can forget about manual data entry and be confident in order accuracy.
- Updates: your customer service team can reduce wasted time by automatically requesting updates and other information.
- Approvals: with an automation solution, you can become more efficient in collecting approvals and confirmations.
3. Save time for high-value work
As soon as you automate repetitive tasks, your team will have more time to engage with customers and complete more complex tasks. Statistics show that nearly 60% of employees estimate they could save six or more hours a week — almost a full workday — if the repetitive aspects of their jobs were automated.
Allsop Order Automation Solution eliminates manual repetitive processes and initiatives workflow automation. Here is how one of our clients described the benefits of our software: “With Order Automation Solution implemented, we have already noticed a quantum leap for our customers. Working closely with Allsop we have been able to build on our initial requirements and develop a solution that supports us going forward.”