A structured Digital Transformation strategy helps your company to provide clear improvements for customers, allowing them to get what they need from the comfort of their homes. It also gives them more choice or lower-cost offerings than traditional methods.
However, many organisations have tried to pivot their processes to follow the Digital Transformation trend and have failed.
In fact, the global management consulting firm BCG found that 70% of all Digital Transformation projects either fail or don’t manage to reach all of their intended goals.
In our recent blog post, we have covered a few reasons why you can fail with Digital Transformation. So make sure to check it out here!
However, today we want to cover the main technologies you need to succeed in Digital Transformation.
As a specific example, at Allsop, we have created a digital transformation platform that includes these 4 technologies, as well as many other features:
- Visualisation & Insights
- Data Management
Visualisation and Insights
We embed Power BI inside the platform to allow for seamless and integrated access to Visualisation and Insights. The technology allows you to see your information in a clear and easy way. It also gives you an opportunity to take action with each item directly from the Power BI dashboards. For example, add or edit the data, create notifications for colleagues, or action a workflow for a customer. We also integrate artificial intelligence into the platform to enable prediction-based insights and ‘smart’ approvals.
For data management, we have multi-stage workflows to ensure all data follows a consistent path regardless of its origin. On top of it, you can sign off and approve flags for any piece of data. All of this is configurable by our customers in the platform to allow self-service management. Our customers also find it great as you can update all the information accordingly to changing circumstances. All data is held securely in encrypted databases, hence access can be granted or revoked to any piece of information, including time-sensitive access that auto-expires.
Automation is at the heart of our platform. We allow customers to create automation rules for approvals or business logic constraints, macros and queries for automating repetitive tasks. They can also automate bulk data changes and configurable triggers for calling out third-party integrations. To make your work easier, we can also identify the usage of the platform through machine learning. It helps our customers to understand which areas their employees use on a daily bases and which processes could not be automated next time. However, if you want to automate other tasks but might not be aware of what would be better, the platform auto-suggests areas that could be automated when it detects repetitive manual action.
Integration is one of the keys to our platform’s success. Our integration features allow you to map your data outputs from the platform to the format your other systems require, via self-service configuration. This means you can often implement third-party integration requirements yourself without writing any code. We have API actions available for any process in our system and webhook and SFTP capabilities for interfacing with non-API systems. We can also integrate via single-sign-on with your existing systems, to allow you to ensure your data is protected, and you are in control of who has access to the system at any time.
We created our platform with these 4 technologies at the centre, as our experience showed that these were key to success regardless of the type of digital transformation project. We also made sure to build it configurable so we could ensure it was easy to use and yet flexible to meet anyone’s requirements.