What is Order Processing? Definition and Example
Our clients come from different industries, but have one thing in common – they aim for 100% service levels and order accuracy. Although it’s a great goal, their customer service teams are exhausted due to the manual entry of all sales orders into their ERP system, which can take up the entire week.
As competition increases in any market, companies must strive to keep their customers satisfied with both their products and customer service level. However, if your team spends all the time manually entering orders, they have no time to check in on your customers. This is where Order Processing comes to help you.
In this article, you will learn all about Order Processing, its definition and real business examples.
What is Order Processing?
Order processing is an essential part of any business that sells products. It’s the process of taking customer orders and ensuring that they are fulfilled in a timely and accurate manner. It involves collecting customer information, verifying payment, and organising shipments or pick-ups. The process also requires an organised and efficient system in order to handle the volume of orders received, as well as any special requests or details that require manual processing.
How does Order Processing work?
In a nutshell, Order Parsing brings all necessary information from the sales order processing team archives into the automated dashboard. The software checks the order and identifies products that can or cannot be delivered, the estimated delivery date, and any potential issues. This allows customer service teams to focus on more valuable tasks, rather than dealing with exceptions or issues identified by the programme.
Therefore, the first step in order processing is to automatically collect customer information such as contact details, billing address and payment method. This process automates orders received via email, calls, or websites, and identifies products that can or cannot be delivered, the estimated delivery date, and any potential issues such as stock levels.
Once the order is ready, it must then be sent to the customer either via mail or hand-delivered. The entire process must also be tracked and monitored to ensure that the customer receives their order in a timely and satisfactory manner. If there are any issues with the order, the customer service team must be notified and have the capability to quickly and efficiently resolve the issue.
To summarise, Order Processing is an essential part of any business that sells products. It helps to streamline customer orders and ensure that they are fulfilled in a timely and accurate manner. By leveraging the latest Artificial Intelligence technology, Order Processing automates the order entry process and frees up your teams to focus more on providing valuable customer service experience.
Order Processing Example.
Vegetarian Express is the UK’s leading distributor of vegetarian and vegan products in the food service industry, established in 1987. It has grown to meet the increasing demand for vegan and vegetarian options throughout the country.
Noticing an inefficient email order processing workflow, Vegetarian Express partnered with us to build and implement an Order Processing solution. Before Order Processing, they had a manual process in place to check and upload email orders for fulfilment. The orders were processed using an Excel spreadsheet.
After manually opening and copying the order into the sheet, they would identify issues with stock levels, requested delivery days, prices, and other variables. A team member had to manually check each order to ensure accuracy.
Read a full case study to find out how we helped Vegetarian Express remove this manual process and scale their customer service experience using the Order Processing solution.
Order Processing is an essential part of any business that sells products as it helps to streamline customer orders and ensure that they are fulfilled in a timely and accurate manner. By using the latest Artificial Intelligence technology, Order Processing automates the order entry process and frees up your team to focus on providing valuable customer service experience. Vegetarian Express is an example of a company that has successfully implemented Order Processing and improved the efficiency of their customer service team.
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