3 Benefits of Order Management Software in Food and Beverage

In today’s world, businesses are always searching for ways to improve their efficiency and customer service. In the Food and Beverage (F&B) industry, this means implementing technology to streamline the order management process.

Despite economic and inflation concerns, statistics show that the F&B industry plans to continue investing in technology to further improve its businesses.

In fact, our research indicates that 38% of F&B businesses are already searching for options to automate their order management processes, and another 40% are considering it this year. Check it out for yourself!

Automating order management is becoming a popular way to introduce automation into the Food and Beverage industry in 2023. But what are the main benefits of order management software, you might ask?

3 Key Benefits of Order Management Software in Food and Beverage:

1. Improved Accuracy and Speed
2. Increased Efficiency and Cost Savings
3. Improved Customer Satisfaction

Improved Accuracy and Speed

3 Benefits of Order Management Software in Food and Beverage

One of the biggest advantages of Order Management Software is the improved accuracy and speed of order processing. With manual order keying, there is always the risk of errors, such as misspelling order information or overlooking issues input by customers (e.g. item price or quantity). This can lead to delays in order processing and delivery, and result in customer dissatisfaction.

Okay, but how does Order Management Software work?

Order Management Software automatically processes all incoming orders via email, calls, or your website and sends them to your preferred ERP system. It ensures all data is accurate and up-to-date, as well as flags any issues that the order might have. Additionally, you can customise settings for order processing and data extraction to fit your company’s logic.

Check for detailed information on how you can improve data accuracy with Order Management Software in our blog post about Order Management.

Increased Efficiency and Cost Savings

3 Benefits of Order Management Software in Food and Beverage

Automating your order management process in Food and Beverage can also increase efficiency and save costs in the long run. Streamlining the ordering process eliminates the need for additional staff to take and process orders, reducing labour costs.

This is especially important, as 46% of Food and Beverage companies believe that staff retention is one of the biggest issues preventing their business from offering exceptional customer experience. See for yourself:

Furthermore, automating your Food and Beverage order management process can provide your customer service team with data-driven insights and improve your business performance! Our customers, Food and Beverage companies just like yours, had a successful year in 2022 because of automation.

In 2022 our customers on *average*

? Processed 196,000 Customer Orders

? Saved from keying 1,035,734 Orders Lines

? Making happy 4,000+ Customers. Want to have the same result?

Want to have the same result? Check our demo here, and make a decision when you are ready!

Improved Customer Satisfaction

3 Benefits of Order Management Software in Food and Beverage

The ultimate goal of any business is to satisfy its customers. By implementing Order Management Software, businesses can provide a better customer experience by reducing wait times, improving accuracy, and increasing efficiency. This can lead to increased customer loyalty and positive reviews, helping to attract new customers and increase sales.

However, for many Food and Beverage companies, this remains far from reality!

74% of businesses receive orders by phone and email. This means that they manually process incoming requests, keying in 50 to 100 lines in each order form, and spending most of their week on this tedious task.

With a third of businesses processing orders manually, only 26% of companies have an order management platform in place. By having automated processes, these companies provide better customer service, giving them a competitor’s advantage.

Are there any real examples where companies have improved their customer satisfaction rate by introducing Order Management Software? Yes!

One of our customers delivers orders on a daily basis. With hundreds of drivers and a large number of trucks, it became impossible to keep track of all the information, resulting in lost orders or delayed deliveries.

To improve their delivery experience, we implemented our Order Management Software, specifically the Delivery Updates feature.

This tool integrates with the software their drivers already use and connects them to the Customer Service team. Now, their team receives real-time information on the product’s location and the estimated time of arrival, improving their ability to keep customers informed and satisfied.

“Allsop’s Order Management Software brought so much joy to our team. Our staff share how delighted they are with the new features as it became easier to navigate the application. On top of it, with digitalised receipts and improved user experience, they are saving 1 hour each day. We could not be happier and more excited to implement further updates in the application with Allsop Software.”

Read more about the Delivery feature in our blog post!

Conclusion

In conclusion, implementing Order Management Software into your Food and Beverage processes can bring many benefits to your business. These advantages include improved accuracy and speed, increased efficiency and cost savings, and improved customer satisfaction. By embracing technology and digital transformation, businesses can stay competitive and provide the best possible experience for their customers.