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Current Opportunities 

Service Delivery Lead 

Who are you? 

You are highly motivated and passionate about delivering the highest quality of software solutions. You have knowledge in Agile software delivery; however, your passion is in continual service improvement, across all our technical solutions and customer support. You will have excellent communication skills with the ability to converse technical terms and definitions to non-technical personnel. You have an eye for detail and are enthusiastic and committed. 

Who are we? 

We are Allsop. We’ve been developing business technology solutions for 20 years. We deliver cloud-based web and mobile solutions to clients across the world using the latest technologies and empower our clients to push through technology barriers. We have a team of passionate technologists behind the solutions who all play a vital role in the development of these production-ready client solutions. We’re currently in a critical growth stage as we become an increasing presence in Belfast. We’re looking for proactive people who love delivering software solutions as much as we do.  

 

What will you do? 

Our Service Delivery Lead will have full responsibility for Allsop Project delivery, Product development and Service desk.  This role designs and owns the respective scorecards presiding over team performance delivering against targets ensuring our customer first core value.

The person will work closely with Business Analysts co-ordinating delivering of services to meet agreed project requirements, and product functional releases.  

  • Manage team resources including resource planning, forecasting, and optimisation against priorities
  • Plan product roadmap iterations in line with supplied product vision
  • Liaise with BA’s to plan resources in line with targets
  • Liaise with Support Desk in line with targets
  • Monthly reporting to Stakeholders on project and product performance
  • Actively supervise the governance process for risk and issue management and drive effective, efficient resolutions.
  • Implement go-to-market strategies for new cloud-based product
  • Work with the wider technical team, support and QA to triage technical
  • Work cross-functionally with Sales, Marketing and BA’s, facilitating the product roadmap
  • Being the main point of contact for customers, for project, product or support queries
  • Ensure Service Levels comply with contractual deliverables on a day-to-day basis
  • Direct& further improve tech delivery processes and methodologies
  • Meeting with customers periodically to develop and implement any improvements to the tech provided and maintain a high level of customer service

What will you have? 

  • 3+ years of service delivery/product development experience.
  • Experience in Agile methodology and Scrum framework, including integration into the project delivery framework.
  • Experience in working with cross-functional teams.
  • Project management.
  • Strong technical knowledge

 

What might you have? 

  • Project Management Certification (Agile/Sigma6/ Waterfall/PIP)specific emphasis on Agile
  • ITILv3 foundation

Salary: Not Disclosed – Dependant on Experience

To be considered for this position, please apply here.

Allsop is an equal opportunities employer, which means that we are committed to providing equality of opportunity in employment to all persons.

Benefits of Working at Allsop

People are our most important asset and sometimes it’s nice to have little perks. As we are growing so are our benefits. Here are some of the benefits you’ll enjoy at Allsop:

Competitive Salary and Target Based Progression Plan

We work together to get your talent shining. We are an open and honest company and will map out exactly how you can progress.

Workplace Pension Scheme

The workplace pension provided by The People’s Pension provides a great opportunity to save for your retirement.

Training and Development

Our culture of learning and development is aided by individual professional development plans.

Healthcare Plan and Private Medical Insurance

We offer a healthcare plan with different levels for your wellbeing. You can claim cashback on dental, optical, physiotherapy costs and more.

Financial Rewards

As we work hard to deliver for our clients as well as progressing in our KPI’s, Allsop will share with you a percentage of its profits on a quarterly basis.

Latest Hardware and Software

Ensuring that you have the right tools to excel in your role.

Free snacks, hot drinks and breakfast

It’s important to keep your energy and concentration up. We also don’t want any ‘hangry’ people in our calm office!

Quarterly Team Trips

It’s important as a hard-working bunch to let our hair down. Taking time out and doing something a bit ‘different’ than beer and pizza on a Friday.

Monthly Team Breakfast

We get together once a month, over some coffee, ketchup, and filled sodas.

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