3 Steps to Improve Contact Centre Strategy in 2023

3 Steps to Improve Contact Centre Strategy in 2023

3 Steps to Improve Contact Centre Strategy in 2023 Recruiting for contact centres in 2023 is expected to be a major challenge for many companies, and statistics show just that. The attrition rate in the industry has been consistently high, averaging over 20% for...
3 FMCG Threats in 2023

3 FMCG Threats in 2023

In consumer research conducted during the summer of 2022, 63% experienced shortages of some food and groceries in-store or online. With the Food and Drink industry under constant threat from global situations such as the COVID-19 pandemic and Brexit, how can supply...