Custom
Web
Solution

Team
Collaboration
on All Stages

Accuracy in
Information
Gathering

Background

R&R Engineering are specialists in the design and manufacture of Low Voltage Switchboards, Motor Control Centres, PLC based Control and SCADA systems. Established in 1987, R&R Engineering have the in-house capabilities to provide a total package to customers, bringing experience and expertise to all stages of design, manufacture, installation, testing, commissioning, and client training.

Prior to the introduction of a Custom Web Solution

Prior to the Job Management platform, R&R Engineering relied on a manual records system to keep track of the production line. A time-consuming process that threatened the high customer service levels with information that was not always up to date. Due to this design and production teams were not always aware of customer changes, and sourcing materials to meet tight deadlines became a struggle. It compromised the team’s collaboration and desire to deliver effectively, which Allsop has addressed.

Job Workflow Automation – R&R Engineering (NI)

Customer kept informed at each stage

Phone enquiry recorded

Design team notified

Estimate created

Projects move to production

w

Transport notified

Sage invoicing integration

The Solution

R&R challenged Allsop to support their excellent engineering with a Job Management platform to collect and control all Job information created by different departments throughout the product creation.

All customer job information is recorded in a single job card and shared with all the departments to ensure an efficient process through to delivery. Information is entered once and passed through all the stages supporting each department, reducing admin, and making sure everything is available when needed to deliver on-time.

Job information is summarised in the reporting dashboard which allows teams to gain actionable insights, recognise bottlenecks and take appropriate action

The Job Management platform ease of use supports the ongoing business improvements for R&R:

– Removed spreadsheets and paper creating improved accuracy.
– Increased team-work and collaboration.
– Live Job information to ensure effective production.
– Reduce the time to manage the Job from enquiry to production.
– Live information to keep customers informed.
– Insights to manage production capacity.

“The job management platform works really well. We have found the reporting particularly helpful and are now able to drill down quickly and more accurately to the various project stages. This makes it much easier to manage all our jobs as they progress through the project stages.”

Pamela Elliot, R&R Engineering

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